Quest MasteryAsia Group (M) Sdn Bhd Privacy Policy

Latest revision: February, 2016


Quest MasteryAsia Group (M) Sdn Bhd has created this privacy policy (“Privacy Policy”) to demonstrate our commitment to privacy.

This Privacy Policy applies to Quest MasteryAsia Group (M) Sdn Bhd, MasteryAsia (S) Pte Ltd, and other subsidiaries company either owned or operated by MasteryAsia (M) Sdn Bhd or its parent company.

 

This privacy policy describes how Quest MasteryAsia Group (M) Sdn Bhd

a) collects and uses the Personal Data you provide as well as

b) the options available to you regarding our use of your personal data and

c) how you can access and update this information.

 

We realize the importance of feeling safe and we want you to feel comfortable using our products and services (collectively, “Offerings”) and exchanging information among subsidiary companies, appointed partners, its affiliates or agents (“Company” or “We”) with links to this Privacy Policy and our mobile applications  (the “Application(s)”).

 

1. QUESTIONS; CONTACTING COMPANY; REPORTING VIOLATIONS

 

Quest MasteryAsia Group signifies that this privacy policy and our practices have been reviewed for compliance of Data Protection Act 2010.

This policy covers the information that is collected through events such as exhibitions, seminars, previews, conferences and from our various associated websites.

If you have any questions, concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or phone number:

 

Quest MasteryAsia Group (M) Sdn Bhd

Wisma Quest, No. 36-4, Jalan Metro Pudu, Fraser business Park Off Jalan Yew, 55100 Kuala Lumpur, Malaysia

 

Email: customercare@masteryasia.com

 

Tel: +603-8933 6218

 

2. USER CONSENT

By submitting Personal Data through our Website, Application or Offerings, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.

 

3. A NOTE TO USERS OUTSIDE OF MALAYSIA

If you are a non Malaysia user of the Website(s), Application(s) or Offerings (the “Company Properties”), by visiting the Website or providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy.

 

4. TYPES OF DATA WE COLLECT

We collect Personal Data and Anonymous Data from you as described below when you come to our events or visit our Website, when you send us information or communications, and/or when you use our Application(s) and Offerings.

 

“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data;

 

Anonymous Data does not permit the identification of individual persons.

 

We may also collect or develop aggregated information, which may include Anonymous Data and Personal Data, provided that such information does not personally identify you or any of our other users (“Aggregated Data”).

 

A. Personal Data That You Provide to Us.

 

In order to provide you with personalized services and features we ask you to register and establish your personal profile (“Profile”).

 

Personal Data and sensitive data such as your name, telephone number, gender, birth information, e-mail address, password, place of residence, zip code, education background, salary and etc.

This Personal Data is used to customize the Offerings to you and to provide you with personalized services.

Depending on the Offerings you are accessing, you may be asked at various times, for example, by filling out a form or survey, to provide Personal Data such as name, gender, e-mail address, birth date, and birth location.

Personal Data is collected primarily to make it easier and more rewarding for you to use our Offerings.

 

B. Personal Data Collected via Technology.

 

To make our Company Properties more useful to you, our servers (which may be hosted by a third party service provider) collect Personal Data from you, including browser type, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Like most Internet services, we automatically gather this Personal Data and store it in the system each time you visit our Website.

 

C. Transactional Data.

 

If you make purchase through the Company Properties, we may collect and store certain information about you to process your purchases and populate forms for future transactions, such as your telephone number, address, e-mail address and other information.

 

This information may be shared with third parties who help process and fulfill your purchases.

 

D. Personal Data That We Collect from You About Others.

 

If you decide to submit information about a third party, we will collect the third party Personal Data in order to personalize the services for such third party. If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s information such as the name, email address, telephone number and etc.

 

We will automatically send your friend email invitation to events or call them.

 

You or the third party may contact us to request the removal of this information from our database by contacting us at customercare@masteryasia.com.

 

E. Advertising.

 

If there is advertising on the Company Properties, such advertising may employ the use of Cookies or other methods to track hits and click throughs.

 

We are not responsible for advertiser Cookies or how the information gathered through their use might be used.

 

F. Children.

 

We do not intentionally gather Personal Data from users who are under the age of 18.

 

If a child under 18 submits Personal Data to Company and we learn that the Personal Data is the information of a child under 18, we will attempt to get the data subject’s respective guardian or parent consent.

 

If you believe that we might have any Personal Data from a child under 18, please contact us at customercare@masteryasia.com

 

G. Information You Provide to Facebook and Other Social Networking Sites.

 

The Company Properties may allow users to access Facebook to interact with friends and to share on Facebook through Wall and friends’ News Feeds.

 

By proceeding, you are allowing the Company Properties to access your information and you are agreeing to the Facebook or other Social Networking Sites Terms of Use in your use of the Company Properties.

 

H. Information Collected Via Technology.

 

Information Collected by Our Servers. To make our Company Properties more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Cookies. Like many online services, we use Cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.

 

We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website.

 

This type of information is collected to make the Website more useful to you and to tailor the experience with us to meet your special interests and needs.

Google Analytics.

 

We use Google Analytics to help analyze how users use the Website. Google Analytics uses Cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve our Website and services.

 

Google Analytics collects only the IP address assigned to you on the date you visit the Website, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Data.

 

Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Website, the Cookie cannot be used by anyone but Google.

 

Google’s ability to use and share information collected by Google Analytics about your visits to the Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

 

5. USE OF YOUR DATA.

 

A. General.

 

In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better.

 

We use your Personal Data to personalize our Offerings; to deliver personalized information to you; to send you administrative e-mail notifications, such as security or support and maintenance advisories; to provide you with electronic newsletters; and to send you special offers related to our Offerings and for other marketing purposes of Company or our third party partners, should you opt-in to receive such communications.

 

B. Creation and Use of Anonymous and Aggregated Data.

 

We may create Anonymous Data and Aggregated Data from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you.

 

We use this Anonymous Data and Aggregated Data for trend analysis, and to better understand patterns of usage so that we may enhance the content of our Offerings.

 

We reserve the right to use and disclose Anonymous Data and Aggregated Data to third party companies in our discretion.

 

Aggregated Data helps to tailor services to the collective characteristics of users of the Company Properties.

 

C. IP Addresses.

 

We use your IP Address to help diagnose problems with our server, to administer the Website, and to track trends and statistics.

D. Feedback.

 

We will collect any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.

 

6. DISCLOSURE OF YOUR PERSONAL DATA

 

A.We will share your Personal Data with third parties only in the ways that are described in this Privacy Policy.

 

We do not sell your Personal Data to third parties.

 

B. Corporate Restructuring.

 

We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution, transition, or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy or receivership, Personal Data may also be transferred as a business asset.

 

If another company acquires our Company, business or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data described in this Privacy Policy.

 

C. Co-Branded Service Offerings.

 

We may enter into agreements with certain businesses (each, “Partner Company”) pursuant to which we provide the Partner Company with a URL and a customer registration page co-branded with, or private labeled by, the Partner Company, and the Partner Company distributes and promotes the URL to its customers.

 

A Partner Company may want access to Personal Data that we collect from its customers. As a result, if you register on a website through a Partner Company, we may provide your Personal Data to the Partner Company. Because we do not control the privacy practices of our Partner Companies, you should read and understand their privacy policies.

 

D. Third Party Services.

 

We reserve the right to offer services and products from third party vendors (“Third Party Vendors”) to you on the Company Properties, such as via newsletters or special offers.

 

We may share Aggregated Data about our user base with these Third Party Vendors; this information does not identify individual users.

 

We do not link Aggregated Data with Personal Data.

 

E. Third Party Contractors.

 

We may share your Personal Data with third party contractors or service providers (“Third Party Contractors”) to provide you with the services that we offer you though the Company Properties; to conduct quality assurance testing; to provide technical support; or to provide specific services in accordance with your instructions.

 

These Third Party Contractors are required not to use your Personal Data other than to provide the services requested by us.

 

You expressly consent to the sharing of your Personal Data with our Third Party Contractors for the sole purpose of providing the Company Properties to you.

 

 

 

F. Social Networking Sites.

 

Some of our Offerings may enable you to post content to SNSs (e.g., Facebook or Twitter). If you choose to do this, we will provide information to such SNSs in accordance with your elections.

 

You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs.

 

We will not be responsible or liable for:

 

(i) the availability or accuracy of such SNSs;

(ii) the content, products or services on or availability of such SNSs; or

(iii) your use of any such SNSs.

 

G. Other Disclosures.

 

Due to the existing legal regulatory and security environment, we cannot fully ensure that your private communications and other Personal Data will not be disclosed to third parties under certain circumstances.

 

For example, we may be forced to disclose information to the government or third parties under court order, subpoena, or other circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

 

Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to do so) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. In addition, where we ask for your Personal Data and you are notified that the information we are collecting on that page will be shared with third parties, and in cases where you opt-in to share your Personal Data with third parties, those disclosures and opt-ins will override anything to the contrary in this Privacy Policy.

 

Except as set forth above, we will not disclose any of your Personal Data to third parties unless you give us your prior express consent.

 

7. SECURITY

 

We have implemented and follow reasonable industry standard technical and procedural measures to protect against unauthorized access and use of your personal information.

 

However, you should know that neither we nor any other website can fully eliminate these risks.

 

8. OTHER WEBSITE LINKS

 

The Company Properties contain links to other websites. Our provision of a link to any other website or location, such as Partner Company websites, is for your convenience and does not signify our endorsement of such other website or location or its contents.

 

When you click on such a link, you will leave the Company Properties and go to another website. During this process, another entity may collect Personal Data or Anonymous Data from you.

 

Company has no control over, does not review, and is not responsible for the privacy practices or the content of such other websites.

 

Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.

 

9. UPDATING/DELETING YOUR PROFILE

A. Changes to Personal Data.

 

You can view or delete the Personal Data you previously provided by providing us a written request directed to customercare@masteryasia.com.

 

But please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).

 

When we delete any information, it will be deleted from the active database, but may remain in our archives. Please allow the

 

B. Opt-out.

 

You can at any time choose not to receive any messages, newsletters, or promotional communications by “opt-out,” by following the instructions on the media that we use to reach you or by following the unsubscribe instructions provided in the e-mail you receive.

 

Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Service or Privacy Policy.

 

C. Cookies.

 

If you decide at any time that you no longer wish to accept Cookies from the Company Properties for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit.

 

Consult your browser’s technical information.

 

 

 

10. SERVICE-RELATED ANNOUNCEMENTS

Despite your indicated e-mail preferences, we may send you service-related announcements (such as, but not limited to, notice that we have changed the Offerings, the Terms of Service, or the Privacy Policy) when we believe it is necessary to do so. You may not opt-out of these communications, which are not promotional in nature, but you can contact us at customercare@masteryasia.com if you wish to completely ‘opt-out’ from our communications.

 

11. DISPUTE RESOLUTION

 

If you believe that we have not adhered to this Privacy Policy, please contact us by e-mail at [customercare@masteryasia.com].

 

We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.

 

12. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time in our sole discretion.

 

We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on our Website, and we will change the “Last Updated” date above. You should consult this Privacy Policy regularly for any changes.

 

13. CONTACTING US

If you have any questions about this Privacy Policy, the practices of the Company Properties, or your dealings with the Company Properties, you can contact us using the following contact information:

 

Quest MasteryAsia Group (M) Sdn Bhd

Wisma Quest, No 36-4, Jalan Metro Pudu, Fraser Business park Off Jalan Yew, 55100 Kuala Lumpur, Malaysia

Tel : +603-8933 6218

Email : customercare@masteryasia.com

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